Wrongfully charged for repeat visit .

I have an ADT alarm with armed response. On 10 Jan 2023 a technician can out to my home - I couldn't arm the alarm using my APP. He fixed the issue. However, the issue repeated itself and the same technician came out 26 January. I checked previously with the call Centre Agent, if I would be charged AGAIN if he came out for the SAME issue within ONE month, and she said NO CHARGE. So he (same technician) came out 26 Jan - reset the alarm and showed me how to reset it manually, myself. During the SAME visit I asked him if he could potentially program a panic button for me - but he couldnt, since I dont have the correct receiver. I also asked him, while he's here, just to swop the existing battery on the system with a new one - that is literally taking it out, and putting in a new one - a battery which I SUPP****.

So I get billed R250 for this visit - for WHAT? Changing a battery (that I supp****?). Asking him about the panic button? The technician wrote, on the Invoice, that he swapped the battery, checked the APP and tested.

I called ADT after the visit - trying to find out why I was billed. The Technician was contacted via the call centre lady - he said he would call me back - which didnt happen. I called the Call Centre AGAIN on 27 January to find out AGAIN, why I was billed. The lady said she'd call me back - surprise surprise she didn't.

I pay my premium EVERY MONTH, but the moment one needs assistance from ADT - no show. Please contact me a sort out this nonsense. I should not be billed. And if you're charging me R250 to change a battery - pleas see if you have a job for me!

This was a REPEAT visit from 10 January.