Worst service ever

Item: Fidelity Security Services
Rating: 1
Author: Jan M

This is the worst company I ever came across. Since we signed the contract they are unable to get our address right. We contunious get alarm calls when we activate our alarm but they go to the wrong address. After numerous calls and e-mail not even a manager can get it right. Only way to sort this out is to cancel the contract and get another security company.

Helpful (0)

Replies (3)

Fidelity Security Services's replyOfficial

21 Oct 2024, 08:18

Dear Jan Meyer

We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT

Fidelity Security Services's reply21 Oct 2024, 08:18

Official

Dear Jan Meyer

We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT

Fidelity Security Services's replyOfficial

21 Oct 2024, 08:46

Dear Jan Meyer

We tried calling you regarding the above complaint, may you please provide us with an alternative number as the number provided is incorrect.

Your response will be highly appreciated.

Kind Regards
Fidelity-ADT

Fidelity Security Services's reply21 Oct 2024, 08:46

Official

Jan M's updateReviewer Update

21 Oct 2024, 14:36

Good day.

The number provided is not INCORRECT. I was driving this morning when you phoned me and could not answer the phone.

Jan.

Jan M's update21 Oct 2024, 14:36

Reviewer Update

Good day.

The number provided is not INCORRECT. I was driving this morning when you phoned me and could not answer the phone.

Jan.