Worst Security Services Ever

It is now almost a 5 months since I have been battling to get assistance with the accounts department. I made a call this year in 2025 reporting a second fault in our alarm system and I expected to not be charged a call out fee.

When the technician came he said there was nothing wrong with the alarm there was just dust so he assumed maybe there was a spider moving around on it although he took more than 30 minutes on the detector 'wiping the dust', when he left he took out a job card told my husband to sign it and he refused saying he won't pay since no one told him there will be a charge,and also he took more than 30 mintes on the detector but said he was only wiping the detector,he Said the job card was not for a charge it was only to show that he did come so my husband signed. We were surprised to get an invoice at the end of the month with a charge on it,when we made a call to fidelity they said we should contact the polokwane branch,when we phoned polokwane the lady that I spoke to when I threatened to cancel the contract with them since they are *********** she just said I should go ahead, bare in mind where we are staying there are no monitoring vehicles we are only paying that much money only to monitor the house that if anything should happen they only call the cops their vehicles do not come to this side of our home.

Around August someone phoned again saying I should not pay the monthly charge that month but rather pay the amount owing of the call out fee to make their books corresponds,I did not make the payment as he said thinking that I will pay the call out fee but to my surprise the invoice came with the charge plus the monthly amount so I just paid the monthly amount and that call out fee is still hanging they haven't canceled it.

Now the detector is doing the same thing it's been 2 weeks now reporting the matter and this time it doesn't allow us to arm or disarm nothing is working and guess what,they want me to pay that outstanding amount and a call out fee for them to come and fix whatever is wrong with the detector.

I am passed and extremely disappointed with fidelity,please anyone advice on a security company around Ga-Mothiba so that I can cancel this 1,they are ripping our money for nothing and they don't deliver good services to their client because they take advantage that they are well known one customer won't make a difference should they cancel the contract,forgetting that word of mouth can make or break the company.i am not happy at all.