CM
Cynthia M

1 reviews | Active since Jan 2019

15 Mar 2026, 08:44

Worst Residential Security Company

ADT/FIDELITY SECURITY RESIDENTIAL SERVICES . This is the worst residential security company. They have *********** staff from admin through response teams. I had two intrusions and items ****** from my property. As is required the response teams has to write a statement of findings - this they cannot do. Second time I was asked to write the statement. Admin is absolutely useless. No response to emails. I Cancelled and gave them a month's notice as required and confirmed with Mpho that no further debits will go off. SUDDENLY ON 13 MARCH A LARGE DEBIT GOES THROUGH MY BANK ACCOUNT. NO NOTIFICATION AS TO WHY IR STATEMENT RECEIVED.

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Replies (1)
Fidelity Security Services
Fidelity Security Services's reply16 Mar 2026, 13:43
Official
Dear Cynthia  Mackenzir We take note of your complaint and apologize for the inconvenience caused. We have escalated the issue to higher management. A senior person will contact you to discuss further.      Kind regards   Fidelity-ADT