1 reviews | Active since May 2017

02 Jun 2023, 11:16

WORST EXPERIENCE EVER BEING CONNED BY ADT!!!

Fidelity ADT sent their sales agent Warren Hare [Fidelity-ADT] <***> to sign us up for a few months while we were staying in the house at 25 Rocklands Avenue, Vredehoek. We told Warren that we were only to be here for a few months as the Landlord is selling the property. Then Warren e-mailed us "the paperwork" to sign and initial, while telling us it's a simple process to get started and will have security immediately! BUT, he actually ******* US into signing up for a 36-MONTH CONTRACT with no word or mention of this at all!!! ADT is a ******** COMPANY to have the terms of services hidden in two pages of fine print (4 columns), which came to us distorted and blurry on e-mail (bad photocopy)!! THIS IS THE WORST, MOST UNPROFESSIONAL COMPANY run by ********s who are only interested in conning you and *****ing your money. How on earth could the ADT sales agent sign us up for A 36-month contract when we clearly stipulated to him that we were only renting at the house for a few months?!?!?!? OUTRAGEOUS!!! WORST EXPERIENCE EVER!!! WORST COMPANY EVER!!! DO NOT USE ADT! CON ARTSITS!!! Call me: ***

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Replies (1)
Fidelity Security Services
Fidelity Security Services's reply21 Jun 2023, 10:09
Official
Dear Rudi S

Apologies for the late response.  We had problems accessing our Hello Peter complaints.  

I do see that Ms Jaffa have made contact with Dane and confirmation was sent to the account holder.

Kind Regards 
Fidelity- Adt