AJ
Asemahle J

1 reviews | Active since Apr 2022

21 Apr 2022, 00:14

Worst

Worst company. Never patrols in our area (Ellaton, Klerksdorp) despite break-ins in several houses "protected" by them. We've called several meetings with them as the community and they promise to allocate a patrol vehicle to our area but never do. Always late to respond to alarms. Last time my alarm went off while I was in town. I told them there's no one home when they called, yet their officer arrived at my house about 2 hours later - long after I had returned. You click a panic button and they call to ask several questions that can't be answered in emergencies instead of immediately rushing over. Recently, my alarm was supposedly giving a signal to them and someone came to check. Since there was nothing on my side I asked the call centre agent to test my system to ensure it's not faulty, she told me she'll get someone to call me but I was never called.

0
Replies (1)
Fidelity Security Services
Fidelity Security Services's reply21 Apr 2022, 08:06
Official
We serve to confirm receipt of your enquiry and have escalated such through to the relevant department for investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.