We are extremely disappointed by ADT’s failure to provide adequate security and to resolve our outstanding claim

We are extremely disappointed by ADT’s failure to provide adequate security and to resolve our outstanding claim. Our church has endured four break-ins this year alone, with the last incident in April 2025 directly linked to ADT’s negligence your officer failed to check the premises after the alarm was triggered. Following this, we were instructed to submit a claim through your legal department. Despite complying fully, to date we have not received payment or any binding turnaround timelines. This delay is unacceptable. The claims administrator assigned to us, Ms. Denise Pillay, has displayed unprofessional and hostile behaviour. She is consistently rude, refuses to provide answers, and disregards our queries. Such conduct is in direct conflict with ADT’s duty of care and service obligations to its clients.