wasted a whole day waiting

<p>I recently paid for an upgrade to my security system, i had requested new sensors and a remote. The fidelity team phoned me on wednesday to ask when can i be available to assist. we agreed friday 09h00, so i put in a day of leave. Come friday 11h00 i phoned them, they told me he is busy with other installations , we agreed a new time 14h00 . Come 15h00 i phoned again no answer from the team. Now ive wasted a whole day of leave . The system still isnt upgraded. Im not prepared to put in another day . i need to know when fidelity can come after hours to do the work they paid for</p>