TM
Tshepiso M
1 reviews | Active since May 2024
29 Jun 2024, 11:34
Waited a week to be booked to a technician that’s off
I had such a good experience with my first tracker that I recommended them to other people but now, I made a booking on Monday (24 June) for Saturday (29 June) between 8&10am
I find out only at 11:30 Saturday that they booked me to a person who is not working and when I call, I am being evaded. I have to submit a certificate for insurance and when I ask if they’ll be liable for anything that happens, they’re saying no. Why am I supposed to suffer for their incompetence?
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Fidelity Security Services's replyOfficial
19 Aug 2024, 14:30 Dear Tshepiso Moloru
We apologize for only responding to Hello Peter now. We take note of your complaint, you will be contacted by a Senior Manager to assist further.
Kind regards
Fidelity-ADT
We apologize for only responding to Hello Peter now. We take note of your complaint, you will be contacted by a Senior Manager to assist further.
Kind regards
Fidelity-ADT
Fidelity Security Services's reply19 Aug 2024, 14:30
Official
Dear Tshepiso Moloru
We apologize for only responding to Hello Peter now. We take note of your complaint, you will be contacted by a Senior Manager to assist further.
Kind regards
Fidelity-ADT
We apologize for only responding to Hello Peter now. We take note of your complaint, you will be contacted by a Senior Manager to assist further.
Kind regards
Fidelity-ADT