DG
Dahleen G

1 reviews | Active since Nov 2011

24 Jun 2021, 09:59

Victimization of clients wanting to cancel

I’ve been a client with Adt for 15 years I requested to cancel my services in January and disputed their payment was contacted by Caroline in their cancellation department who offered to give me 2 months free services to see if in April I would be in a better financial position to keep their services. In April the debit order went off again I then called her and she advised that I gave her the go ahead to debit my account which I disputed with her and asked for the recording. After that Milly Barnard called me and told me if I cancel I will have to pay for their equipment as the system is rented. I then told her that my contract was for two years and I was in full authority to cancel at anytime and that their system burned out over 10 yrs ago, the only equipment I have is their radio arial but if that is her opinion I will take them to court. I then got an email to state they will only cancel my services at end June and since they’ve still been debiting my acc. Received a call from Isaac and now I owe adt over 4000 rand because she decided to bill me for a device which I rented for two years

0
Replies (2)
Fidelity Security Services
Fidelity Security Services's reply24 Jun 2021, 11:05
Official
We serve to confirm receipt of your enquiry and have escalated such through for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.
DG
Dahleen G's update31 Aug 2021, 11:19
Reviewer Update
Can you please send your technician out to cum retrieve what I have