Very Unreliable Service

I am extremely unhappy with Fidelity’s service. A car tracker was installed in my vehicle around November last year. A few weeks later, I decided to test the panic button to see if it was working. I pressed it and received no call. I tried again a few days later—still no response.

I contacted customer care and was transferred from one agent to another with no real assistance. After calling multiple times, I was eventually told that they had captured the wrong contact number. We corrected it, and I was assured the issue was resolved.

In December, I tested the panic button again, and once more, there was no call or response. I contacted customer care again and experienced the same issue—being passed from agent to agent with no solution. I was promised a callback, but to this day, I have never received one.

This service is completely unreliable. I have no confidence that I would receive assistance if my car were ****** or if there were an emergency. Unfortunately, I am stuck with Fidelity because the tracker is part of my car package.

I do not recommend Fidelity at all.