MM
Monica M
1 reviews | Active since May 2021
24 May 2021, 10:03
Very UNHAPPY after upgrade
We upgraded our security system - app on phone - we are so UNHAPPY because everytime we have a power-failure we are unable to Disarm the system and once the alarm activates we don't receive any follow-up calls from the Call Centre. We phoned the Call Centre to find out why they didn't call and we were told that they knew there was a power outage in the area and that is why they did not phone - how rediculous.
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Fidelity Security Services's replyOfficial
24 May 2021, 12:36We serve to confirm receipt of your enquiry and have escalated such through to the relevant department for action. Should you require any further assistance, please do not hesitate to contact us directly at ***.
Fidelity Security Services's reply24 May 2021, 12:36
Official
We serve to confirm receipt of your enquiry and have escalated such through to the relevant department for action. Should you require any further assistance, please do not hesitate to contact us directly at ***.