VERY BAD SERVICE - FIDELITY ADT

I recently had a house break into my house while we were asleep. The intruders stole quite a number of valuables. We immediately installed burglar bars and signed for the installation of an alarm system with Fidelity ADT (Newcastle) on 02.04.2024 of which a 50% deposit was paid on the same day.

Surprisingly, Fidelity had neither called me to discuss challenges encountered, if any or installed my alarm system to date (2 weeks later). This is appalling service and it makes me doubt my security detail will be safe with them or not. Mind you, I have suffered quite a lot which led me to signing for their service and yet they are taking long to assist me. I am not a beggar. I have already paid a 50% deposit and my alarm system is yet to be installed. Can you imagine the emotional damage that one suffers when intruders come in while the whole family is asleep? This looks normal and acceptable Fidelity ADT in that they have not delivered 2 weeks later.