Useless, *********** service

we had an attempted rubbery on the 14th of March ADT officers took 14 mins to arrive at the premises, this morning I spoke to a senior in monitoring division and she changed the instructions on the premises AGAIN as to not contact anybody and dispatch the officers immediately. Tonight exactly at 9 we had suspicious activity at the gate and pushed the panic button, after 19 minutes of wait I had to call and ask why nobody has shown up, the lady put me through the road manager and he apologized????? We could have been killed, we had armed rubbery last year in October which officers only entered the premises after 40 mins. Unfortunately I have to cancel all my contracts with ADT ASAP, this is OUTRAGOUSE.