UNPROFESSIONAL SALES TEAM

Extremely disappointing experience with Fidelity Security’s telephonic sales team. I received a call while I was in a meeting and politely asked for a callback. When they phoned again, I only then realised who it was and advised that I was not interested. Instead of handling the situation professionally, I was told that I was “wasting the consultant’s time” and that I had already spoken to her, which is simply not true. The interaction was unnecessary, rude, and highly unprofessional. Very poor customer service from the sales team.