UNHAPPY COMPLAINANT

ON 04/11/2017 MY CAR WAS BROKEN INTO AT WORK, WHICH WAS SUPPOSED TO BE GUARDED BY FIDELITY SECURITY. FIDELITY DID NOT SEND ANYONE TO GUARD THE BUILDING ON THE SAID DATE, RESULTING IN MY CAR BEING BROKEN IN TO. I SPOKE TO THE MANAGER GERHARD TREDOUX ON THE 6/11/2017 IN THE PRESENCE OF MY PRACTICE MANAGER AND HE SAID HE WOULD SEND ME THE CLAIM FORMS, TWO DAYS LATER AND STILL NO FORMS. I HAD TO PHONE CONTINUOUSLY AND FINALLY GOT AN EMAIL WITH REQUIRED DOCUMENTS REQUIRED FROM ME AND NOT FORMS. I WAITED TWO DAYS FOR THAT, I SENT THE DOCUMENTS TO PAMELA OTTEN THE BRANCH MANAGER AND SHE SAID THAT IT IS A LONG PROCESS. I HAVE EXPLAINED TO BOTH GERHARD AND PAMELA THAT I DO NOT HAVE A VEHICLE TO COME TO WORK WITH, ALSO MY CAR IS LEFT WITHOUT A WINDOW DURING THE RAINY WEATHER WE HAVE BEEN EXPERIENCING. YESTERDAY 13/11/2017 I CONTACTED THE HEAD OFFICE AND SPOKE TO DEAN STEYN FROM THE CLAIMS DEPARTMENT HE SAID THAT HE WILL REQUEST OUTSTANDING DOCUMENTS FROM PAMELA OTTEN AND REGISTER MY CLAIM. WHAT WAS I WAITING FOR ALL THESE DAYS WHEN THERE WAS STILL OUTSTANDING DOCUMENTS FROM PAMELA. FIRSTLY DUE TO THE NEGLIGENCE OF FIDELITY STAFF THERE WAS NO ONE ON THE PREMISES THEREFORE RESULTING IN MY CAR BEING BROKEN INTO. I WAS SENT A CLAIM NUMBER TODAY WHICH WAS SUPPOSED TO BE SENT TO ME YESTERDAY. FIDELITY HAS BEEN DELAYING THE PROCESS FOR SO LONG AND TELL ME IT IS A LONG PROCESS, THATS BECAUSE THEY ARE DELAYED IN SENDING MY DOCUMENTS AND PURPOSELY DELAYING THE PROCESS. IT WILL BE TWO WEEKS THAT I DO NOT HAVE A CAR TO USE TO WORK. CAN SOMEONE TELL ME WHEN WILL I GET MY CAR FIXED. I AM REALLY NOT HAPPY ABOUT THIS. NOTHING HAS BEEN DONE ABOUT THE NEGLIGENCE OF THE STAFF AT FIDELITY. WILL MY CAR BE FIXED THIS YEAR?