Unhappy client

I'm paying every month but they've failed me twice with same problem firstly It was house ******* and they took almost 20 to 30min for respond and they told me that they short of vehicle's while the were attending other case at mall next to me.... After that they took 3 weeks to fix the wires and the box that was broken during the incident.... On Monday night the alarm just rang 17th August and it's went off on Tuesday I called them and they promise to bring technicians they even confirmed for Saturday morning to come but still they didn't come , I can't sleep while I'm paying them for my protection😭