NT
Nadia T

1 reviews | Active since Apr 2010

16 Aug 2023, 07:36

Unauthorized add-ons deducted from account without consent

On 9th Aug I received a sms to state that I have been opted into a service without my consent, if I wish to not receive the add on, I should opt out. This service bears a cost and is extremely ********* to be added to my account without me opting in for the service in the first place. Instead, the notification should have read as follows: If you wish to add the service, opt in. Upon further investigation, it was determined that the service cost was deducted twice already in Jul and again a third time in Aug. ADT cannot add whatever service they feel like and debit this from my account. I would like to be credited for the unauthorized transactions as well as be reimbursed for the cost and time associated with calling the customer support. There are many service providers in the area, depending on the motivation provided from ADT to retain the use of their service, it will determine whether this inconvenience results in a loss of a paying customer.

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Replies (3)
Fidelity Security Services
Fidelity Security Services's reply16 Aug 2023, 11:44
Official
Dear Nadia T

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       Kind regards
Fidelity-Adt
NT
Nadia T's update21 Aug 2023, 14:55
Reviewer Update
I am still pending written confirmation as per the discussion held on 16Aug.
Fidelity Security Services
Fidelity Security Services's reply21 Aug 2023, 16:30
Official
Dear Nadia T

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
 Kind regards 
 Fidelity-Adt