JM
James M
1 reviews | Active since Sept 2012
20 Sept 2022, 12:08
Unacceptable Service
We were ****** last night. We pressed the panic button and ADT simply ignored us for more than 2hrs.
I have called several times but no one is interested in calling us back even up to now
Helpful (0)
Replies (3)0
Replies (3)
Fidelity Security Services's replyOfficial
20 Sept 2022, 14:02Dear James M
We apologise for the inconvenience caused. This information has been escalated to the Head of Department. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
We apologise for the inconvenience caused. This information has been escalated to the Head of Department. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
Fidelity Security Services's reply20 Sept 2022, 14:02
Official
Dear James M
We apologise for the inconvenience caused. This information has been escalated to the Head of Department. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
We apologise for the inconvenience caused. This information has been escalated to the Head of Department. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
JM
James M's updateReviewer Update
21 Sept 2022, 08:18It’s almost 36hrs since the *******. No one has called, noone has explained why response never came. The investigation is supposed to be straightforward. It may be true that security companies are working together with ******s these days. A lot doesn’t add up!
JM
James M's update21 Sept 2022, 08:18
Reviewer Update
It’s almost 36hrs since the *******. No one has called, noone has explained why response never came. The investigation is supposed to be straightforward. It may be true that security companies are working together with ******s these days. A lot doesn’t add up!
Fidelity Security Services's replyOfficial
21 Sept 2022, 10:52Dear James M
We apologise for the delayed response to your query/complaint. We will escalate this once again to our JHB offices for a Social Media Officer to call you shortly.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. We will escalate this once again to our JHB offices for a Social Media Officer to call you shortly.
Kind regards
Fidelity-Adt
Fidelity Security Services's reply21 Sept 2022, 10:52
Official
Dear James M
We apologise for the delayed response to your query/complaint. We will escalate this once again to our JHB offices for a Social Media Officer to call you shortly.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. We will escalate this once again to our JHB offices for a Social Media Officer to call you shortly.
Kind regards
Fidelity-Adt