Tracing of my car

I am writing this message with disappointment about the service I received regarding the tracking device as they could not able to trace my location nor where the car was situated nor parked at that moment called Their call centre ask about the location they could not see where the car was at they kept on telling me the wrong address as the address i do not even know

How come such a big company cant able to locate nor trace my vehicle but monthly they debit my account but when i call asking them about tracking my vehicle they cant even tell me they giving me wrong address it took them 1 hour to call but still failed to tell me where the car was at

I would not recommend anyone to join Adt fedility as their service is pathetic and disgusting i am going to cancel my premium with them as they dont help me with anything I spoke to Nthabeleng, Karabo, Thabang, kgathego nor katlego kept on giving me wrong address and the last lady dropped the call Nthabeleng while i was worried about my car