TERRIBLE, TERRIBLE CUSTOMER CARE!!!

THE WORST CUSTOMER SERVICE EVER. I have been a paying client for just about 8 month and I have had the worst service from Fidelity ADT! The only time they pay any attention is if you come to a platform like this, so I am coming to Hello Peter for the second time in the last 8 months. They sold me a "new " security system and in no time it was ****** - under very suspicious conditions because the response officer was on my property, according to their records, during the time the intruders broke into my property and went straight to where my hub was. Making me believe that the intruders knew exactly where the hub was as it was installed by FidelityADT a few weeks prior. I make Fidelity ADT aware of my suspicions, I was told an investigation was being conducted and I would get feedback, 6 months later I haven't received any feedback. After this incident I was made to buy a "new" system to replace the ****** one I did so. However since I got the new system I have been having problems with it going offline and beams going offline. I have been raising this, there is a technician on my site at least twice a month to fix something on the system. I inform Marquin whom I assume heads up the technicians, he has a record of the screenshot I send monthly.

My issue right now is that one of the beams was offline last weekend the technician came one site on Tuesday 18th June to fix, by Thursday the 20th the beam was offline again. I communicated with Marquin who didn't bother to respond to me until thw following do to say the technician will come fix today on Monday 24th June, I accepted. Today I have been calling Marquin since the technician was supposed to be on site at 9:00 and I am not getting a response, I have called and texted more than once with no response.

I am paying but not getting satisfactory service. I need somebody to solve my problem. My security has been compromised for 2 consecutive weekends, can someone please just sort things out so that I am not reporting an issue every second week?