Terrible service

I am so disheartened and disappointed with Fidelity ADT. I have had so much bad service from Fidelity ADT and complained a gazillion times with the same issues and a year later, I’m still singing the same song!. Basically every single time I’ve had issues with my system, I’ve had to ‘fight’ in order to be give attention which has been religiously been followed by empty promised!

One of the continuous issues I’ve had with Fidelity ADT is the SMS’s I received asking you to respond with a ‘1’ should you want your system to be tested. I have responded ‘yes’ to every single one of them and DOLOLO!!!

I’ve even called and was told that a technician would contact me within 3 days at the time and still NOTHING!

At that point I didn’t take the lack of service too much to heart as my alarm system was ‘working’

I had load shedding over the past weekend. About 5 minutes later, my daughter saw movement of our curtains and naturally panicked and pressed the button. To my dismay, there was nothing absolute silence…. It luckily turned out to be our dog that was behind the curtain.

I called the contact centre, spoke to Mapula a supervisor, who might as well have spit on my face. She was more concerned about the call out fee that I need to pay instead of being empathetic or getting details of my situation. Long story cut short, she promised to have a technician come through, and I waited the whole weekend and NOTHING! Yesterday (26 Nov) I got yet another call and yet once again was told that a technician would come and DOLOLO!

This is not any service I’m complaining about… This is mine and my family’s lives that are being put at risk.

I am appalled by the service I have received!!! the only thing they have been consistent with is sending invoices without a fail

I received yet another SMS regarding a black Friday special regarding a discount on a call-out fee, my guess is that I won’t hear from Fidelity ADT!