JC
Janet C

1 reviews | Active since Sept 2025

09 Sept 2025, 14:26

Terrible security company which I have tolerated for far too long.

I have been a customer of Fidelity ADT for 20 years, but I soon won't be any longer. For about a month they have been sending me two or even three SMS messages daily, telling me to test my alarm. I am well aware that one needs to do this monthly, but this is now bordering on harrassment- AND I have had their technician at the property only last week to replace a faulty beam sensor, so the alarm has been tested very recently. When I phoned the call centre today, I spoke to a very apathetic man who basically told me that I must be mistaken, my alarm must be faulty or I have to inform ADT in writing if I don't want the SMSes. Their call centre is generally awful anyway, and they can never seem to retain instructions concerning change of contact details etc when we have house-sitters. So as soon as I have the time, I intend to terminate their services and move to a different security company. I would definitely not recommend them.

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Replies (1)
Fidelity Security Services
Fidelity Security Services's reply09 Sept 2025, 14:36
Official
Dear Janet Cole  We take note of your complaint, and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further.    Kind regards  Fidelity-ADT