Hellopeter
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BJ
Brendon J

1 reviews | Active since Aug 2018

05 Oct 2022, 18:30

Termination of ADT Service

I sent multiples emails to cancel my ADT services as the service and visibility in our neighbourhood become non existent as well the fact that when my alarm goes off I get an automated call telling me too choose if it’s an emergency, pathetic. Can someone please respond to my request to terminate your service. I am over ADT.

0
Replies (3)
Fidelity Security Services
Fidelity Security Services's reply06 Oct 2022, 08:29
Official
Dear Brendon J

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       Kind regards
Fidelity-Adt
BJ
Brendon J's update06 Oct 2022, 15:33
Reviewer Update
I received an sms telling me contact Mechelle Fortune if this your idea of being contacted, I want my services with ADT cancelled, why is this so hard. I called the number provided in order to speak to this person and cut off while being transferred, why must the customer make all the effort, you service levels have steadily declined and clearly have no signs of improving
Fidelity Security Services
Fidelity Security Services's reply06 Oct 2022, 15:59
Official
Dear Mr Brendon J

Our apologies for any inconvenience caused with regards to the above.  Mechelle Fortune will be in contact with you shortly.

Kind Regards 
Fidelity-Adt