JB
Jan B

1 reviews | Active since Aug 2020

29 Mar 2022, 07:46

TELEPHONIC AND ATTORNEY HARRASMENT FOR TWO ACCOUNTS ON ON ONE ADRESS (ONE NOT CANCELLED BY ADT WHEN REQUESTED)

WE HAVE CANCELLED OUR SERVICE A FEW YEARS AGOU WHILE BUSY RENOVATING. NEVER RECEIVED AS NOW DISCOVERED A CANCELLATION LETTER. AFTER RENOVATIONS WE HAVE UPGRADED OUR FIDILITY ADT SISTEM WITH ADDITIONAL PARTITIONS AND NEW SYSTEM. SINCE WE'VE GOT THE NEW SYSTEM THEY ARE CALLING CONSTANTLY AND EVEN HANDED THE OLD ACCOUNT OVER TO ATTORNEYS. SEEMS LIKE THEIR ADMIN IS SO OUTDATED THAT THEY DONT SEE THAT THEY ARE NOT ENTITLED TO TWO SERVICES ON ONE PHYSICAL ADRESS. IF THIS CONTINUE FIDILITY ADT WONT LEAVE US WITH A OTHER OPTION THAT TO MOVE ALL OUR BUSINESS TO A NEW SERVICE PROVIDER

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Replies (1)
Fidelity Security Services
Fidelity Security Services's reply29 Mar 2022, 08:12
Official
We serve to confirm receipt of your enquiry and have escalated such through to the relevant department for investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***.