Stinking arrogence

I shop at the mall on a regular basis and am there at least once a week. <br> On Friday afternoon/early evening I was reversing into a park spot on the first floor and a security guard with a sedge way bumped into my car. I was reversing into a parking spot and he decided to go behind the car. Fortunately the guard was fine after inspection however I can not say the same about my car. The guard wanted me to \make a plan\" on the side so that I do not report it. Due to my stupidity I did report it and so far nothing. I have called the centre with no assistance what so ever. They now accept no accountability for it and said I should call Fidelity. I did so, I speak to a person there who claims to be a manager. He says that I must understand they are a corporate and I just have to wait for their process. He further says he is sure I knocked the guard. I then asked him if he had even seen the report or video footage to which he replies no. This so called manager by the name of Quintin is rude and abrupt. Surely you can not have a person like this that deals with clients ? I have never being spoken to so abruptly by anyone let alone a manager of a company that has caused me an inconvenience"