1 reviews | Active since May 2016

08 Dec 2023, 19:38

Stay far away from Fedility ADT ********* behavior

I have had enough of harassment and ********* conduct from fedility.

On the 30th of May 2023, we contacted then (National) and gave a Calandar month's notice requesting that our services be terminated effectively end of June 2023, confirmation was received.

Then all of a sudden we started noticing that Fedility ADT is deducting money from my account we investigated and saw that Fedility ADT has taken over National. I reversed the payment just for them to deduct it the following month. We contacted them and forwarded them the cancelation email and assumed all is sorted.

Today we received a notification from LGR Attorneys that our account has been handed over. I am gobsmacked, we contacted the attorneys and explained the situation where they just asked us are we refusing to pay? Now my credit name is *****ed by a service company we have not even used

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Replies (1)
Fidelity Security Services
Fidelity Security Services's reply19 Dec 2023, 13:48
Official
Dear Janine K

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       Kind regards
Fidelity-Adt