Slow Response, No Feedback.

In August 2018 I had a radio module installed for monitoring my burglar alarm and I paid the connection fee and monitoring-with-armed-respose fee for the months of August, September and October of 2018. I elected to pay quarterly. The company name, at that time was "Yann Mouret Associates" or YMA.

My next payment was due in November 2018.

Before November 2018, YMA was taken over by Fidelity ADT and relevant information was emailed to me. In one of these emails I received a Customer Code and A BDI number.

In November 2018, when the next payment was due, I made the payment to the old YMA account, and I changed the BDI number to the new one given by Fidelity ADT.

On the 12th of December 2018, I received a computer generated invoice from Fidelity ADT.

Realizing that my payment had not been picked up, I emailed Renee Nelson-Arendolf explaining my mistake and I attached proof of payment.

Her reply was that she would escalate the email to the Accounts Department who would contact me shortly.

On the 13th of December 2018, I received an email from Lisa Langenhoven acknowledging receipt of my proof of payment and stating that, "your account will be noted and updated once payments are allocated." And, "Once it’s been allocated I will be happy to send you an updated statement."

To date, I have not received any information on the progress of this account. I did receive yet another computer generated invoice, on the 17th of January, informing me that my account was now 60 days overdue. I also received an SMS requesting me to contact the Accounts Department. This I did and was asked to send proof of payment again, which I did promptly, but I am still not sure why another copy was needed.

I have sent two emails to ********** so far, only receiving a telephonic response to the first one. I was told that the Accounts Department would be asked to update me with respect to this problem.

To date, I have received no further communication from the Accounts Department.

I do not want to go into any further detail about emails that I have sent because it just feels to me that I am going around in circles and that nothing, so far, appears to have happened as I was told.

I have not received an updated invoice and I have not received any indication that anything is being done about this problem.

January is almost at its end and I will have to make my next payment in February. I am anticipating an invoice with a 90 days overdue amount.

What I thought was a simple mistake that could be easily rectified has turned out to be a stressful disappointment.