Sick and tired of Fidelity Security services account department and their *********** staff members

I don't even know where to start, Fidelity Security services account department has been nothing but a pain in the Ass, I have a tracking device installed in my car, the device is active but they haven't been debit on my account over the past 6 months or so, even after several calls with them. On 13 May 2022 at 13:46 and again at 14:15 I spoke to Witness from the accounts department and she confirmed my banking details and said they would debit on the 21st of May but nothing, today on 30 May 2022 at 11:04 I spoke to Zizipho from accounts department again and she said my account was not billed and was transferring to the billing department the other lady from the line couldn't hear me, the call got cut off and no one bothered to call me back, when I tried to call back their *** no one answers. I am sick and tired of this back and forth they must come remove their device so that I can find a provider who is competent because they are *********** and don't care about their customers or services