Shocking service by ADT Operations/Customer

Fidelity Adt storyline of shocking service

4 March 2020 email cancellation to '***', as per ADT website guidelines

27 March 2020 follow-up call made, only to be told the '***' email does not work. Cancellation forwarded to consultant I spoke to ***

25 May 2020 escalation done after debit order of R772 not stopping, looks like cancellation not processed again. Call again . Spoke to ***, resent the communication sent on 27 March 2020

26 May 2020 repeat escalation after no communication from the 25 May 2020, Spoke to third consultant ***. Finally some action , the cancellation finally processed and email received confirming cancellation. However, the debit order continues as at end June 2020. No response received from Thabo regarding refund to ******* debit orders processed.

Still unable to resolve problem. Don't do business with this truly disorganized business.