Shocking client experience from Fidelity ADT

ADT Fidelity needs to enhance their client experience from start to finish. There is a clear lack of communication between internal staff members, particularly between the technical and client services departments, including their debtors.

On-going issues for approximately 3 months, even after upgrading my beams at a cost of approximately R7 000 for additional security after a home burglary. The alarm is constantly being triggered resulting into "excessive responses" of which they now charge you for.

R460 call out fee to review the problem, R135 for excessive call out fees after 4 calls, excluding their monthly service fee of approximately R750 per month.

In addition, when you pay the excessive amount of approximately R400 per month, they now call stating additional amounts are outstanding and upon requesting a breakdown of the statements, they state only their JHB accounts team manage EFT payments. The result, the simply deducted 3 different amounts from my account to approximately R2 500, without my approval from my bank account.

It's beyond a level of understanding of how they simply do not listen to their clientele.

"Always there for you" - Yes, simply take the money and never fix the problem