Service cancelled, debit order still taking my money.

Fidelity's emails starts: alwaysthere.1@.... with my last interaction with Fidelity it should be neverthere.i@..... they just NEVER come back to a person. We cancelled our services with Fidelity ADT in September, but they kept running the monthly debit order and we have been paying non stop. When you call the call centre, you have to hold and hold and hold for the call centre consultant to contact the person in Finance (who's name is Masa Mahlaku) at which point my call is dropped. i have sent many emails to Mahlaku, get a read receipt and never a reply, and never a reply from alwaysthere.i.

If there was a way to give a 0 star rating, that would be the rating I would give Fidelity-ADT. When a company gets so big, and you as the client are bought over from once holding company to the next, be ready, coz you just a number to them.

cheers, uphappy customer