Serious Complaint Regarding Employee Road Rage Incident

Dear Fidelity Customer Service Team,

I am writing to report a deeply concerning incident involving someone who identified themselves as a Fidelity employee. This occurred on 19 November 2024 at approximately 08:45 near Oxford Road, Rosebank, Johannesburg.

The incident involved:

Aggressive driving behaviour where the individual attempted to force my vehicle off the road Verbal abuse and profanity directed at both me and my mother The individual photographing my license plate in what appeared to be a threatening manner What makes this incident particularly concerning is that:

The behaviour was unprovoked and deliberately threatening I was subjected to this behaviour The individual's actions suggest potential for future harassment given they documented my vehicle information I expect Fidelity to:

Investigate this incident thoroughly Provide written confirmation that appropriate action has been taken Ensure this type of behavior is addressed through your employee conduct policies The incident occurred in VW CADDY LICENSE PLATE LZ 09 JW GP driven by an individual who identified themselves as a Fidelity employee. I have documentation of the time, location, and vehicle details if needed for your investigation.

I trust you will treat this matter with the seriousness it deserves. I look forward to your prompt response within the next 5 business days.

Sincerely,