Security only in my head

I am a new customer of Fidelity Security Services who sold and installed a new security system in my office in January 2015. Since installation the system has been problematic. If I have to guestimate, I would say we have been visited around 15 time since Jan 15 by technicians to fix the problematic installation. Every time I am assured the problem has been corrected. Well it hasn't and I am tired of trying to get hold of anyone in this Corporate who actually knows what they are doing. Apart from the problematic installation I was assured during the last visit that our alarm will(as it should have been from the beginning) be connected to the Dainfern response room. Not so- this past weekend I received 14 notices of Burglary at the offices over two days. I did not receive ONE Phone call nor did anyone respond to the premises. When I called Dainfern control room I was told the Riversands control room handles our queries. When I called them to find out why nobody responded despite 14 burglary alarms in two days, nobody could assist me. I have paid thousands of rands for this product and specifically chose Fidelity for their presence in our area and reputation. Worst decision ever.