1 reviews | Active since Feb 2013
Securities at bel air mall
<p>It is with great sadness that I type this in fact if I could find an email address on your website I would have never posted this on your wall. I was victimized by the security at the mall on Tuesday morning (28/03/2017)</p> <p>I arrived at the mall around 5:07am – 05:10am that morning for my usual bootcamp class at virgin active and I parked on the upper level parking closest to the gym. I parked in the parking space that is reserved for women with children. Yes that’s where I parked. And guess what I was fined. R250.00. But strange enough I was parked next to a silver grey Mercedes and that car was not clamped. I have parked in that spot for the last like 3 years but I park there intentionally because I know that club-v for children at virgin active opens at 07:00am and that there are no shops open at 5am. Moreover, there are no women that come to gym with babies at the time. I tried to explain this to the security on duty who told me to move my car (Lawrence Dolomda – site supervisor). I did not move my car, I entered the gym. When I came out of the gym an hour later…it must have been 06:15, I found a security called (Oral Vukeya – site supervisor) and he informed me that my car was clamped. I told him to remove it and that I would not pay. I told him the reasons why I park there and that the grey Mercedes that was parked next to me was not clamped either and I asked him why. He said he is not answerable to me and that if I want my car I must pay the fine. He then turned his back on me and walked away. You know, its not even about the money, its about the principle: why am I being fined? Who was I obstructing to park if the childrens section of the gym only opens at 7 and the shops only open at 9? How is that parking *******ly? Also why wasn’t the merc clamped? Why only my car? Why me? Why am I being bul**** by these securities? What is the criteria for choosing cars that must be clamped? I want my money back…in today’s economic climate I can’t afford to pay fines for processes that don’t make sense and are not streamlined. I am only coming forward today because I did not want to be emotional and I wanted to gather my facts because I won’t let this go. I feel victimised and bul**** by the securities at this mall. I want my money back. The security company the mall uses is fidelity. I want my money back.</p>
Good day, we serve to confirm receipt of your communication and have escalated such for urgent investigation and feedback. You are welcome to contact us at *** for any further assistance.
Regards
Group Customer Care
Good day, we serve to confirm receipt of your communication and have escalated such for urgent investigation and feedback. You are welcome to contact us at *** for any further assistance.
Regards
Group Customer Care
