Rude Security Guard Falsely Accusing Customers of Shoplifting

On the 4th of March around 16:30, I went to buy gardening equipment worth about R12 000 at MAKRO Vanderbijlpark. The cashier forgot to scan one of the items and upon checking out, the FIDELITY Security Guard, Mr Mokoena instead of explaining to me what is going on as he was ticking the items on the slip he treated me like a ***** and even chased after my mother who had already left with the first trolley to the parking lot and dragged her back into the store where he continued to speak to us in a very disrespectful manner. He spoke to me like a child assuming that my mother is the one who made the purchase and not me.

When he realised that it was the cashier's fault after causing an unnecessary scene (it is a local shop and there were people that know us in the shop, some even greeted my mother and asked what was going on). My mother is an ex School Principal and I am Professional in the Mining Industry. We are law abiding Citizens with no ******** record. Instead of getting a genuine and loud public apology that is equal to the scene that was created all we received was attitude and back chatting from Mr Mokoena who failed to admit that he is sorry , instead he said he is going to open a case of theft against me. The cashier apologised and said he forgot to scan the lawnmower box and so did his FIDELITY Supervisor and the MAKRO Store Manager.

The Security Guard was forced to apologise and he did, and his apology was not genuine because still left my items flipped upside down, taken out of the plastic bags. And he even went to speak to his other colleagues about me, pointing fingers at me saying that he has witnesses, showing no sense of remorse what so ever while I am left with no dignity and a dented reputation. I swiped for the item they missed I am not a *****. The treatment I received I would not have received it in that manner if I was white! But I am not going to play the race card. This is about my reputation and my mother's reputation.

The correct procedure that was supposed to be followed is this: The Security Guard was supposed to inform us in a professional manner that there seems to be 1 item that is not on the slip and then go and sort it out with the Floor Manager and the Cashier to find out what happened instead of accusing us of *****ing"

I demand for the Security Guard to be disciplined or you will be hearing from my lawyer for defamation of character and false accusation.

Some customers left me at scene knowing that I stole items with my mother. People will always remember me and my mother as shoplifters.

I have never been so humiliated and so disgraced in my life!