1 reviews | Active since Jan 2017
<p>We had dinner at the Codfather for about 2 and a half hours. Thereafter we went to fetch my friends charger from one of the guests who were staying there because he had taken her charger with him and we had to leave.<br />The security gaurd on duty told us he had to come downstairs to let us in but never told us that this was the same case when we had to leave again. <br />We were basically held hostage at the Sandton Skye Hotel Apartments tonight because the security gaurd by the name of Thomas Sithole had completely refused us to leave saying that we had to call the person we went to, to come open for us or to go to his room to tell him this.<br />Unfortunately we couldn't get access back to his room and we made it clear to the gaurd that he would not do so because he said they wouldn't give us any issues opening for us.<br />Mr Sithole made it extremely difficult for us to leave as if we were fami**** with the rules or he made them clear to us beforehand of which he did not. The attitude we recieved from him was also totally rude and uncalled for because he eventually started hurling insults at us such to a point where we had to refrain from continuing any further conversation with him as he had turned it into an argument. During this time, one of residents was about to go up and tried to go in during this misunderstanding but Mr Sithole refused him entry as well telling him to use a separate entrance I'd assume, which we thought he did.<br />Mr. Sithole then walked away saying we will see how we will get out of the building because he was clearly not going to assist us, and he said this very dismissively which was embarrassing and appalling.<br />Luckily enough for us, the gentleman that he had turned away came back to open for us because he could hear that we weren't in the wrong and heard us telling the gaurd that our uber was waiting for us outside and when he cancels the trip because of this delay he caused, it would still charge us.<br />I am very disappointed at the way we were treated this evening.</p>
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We serve to confirm receipt of your enquiry and have escalated such through for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us at ***. Regards
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