Ridiculous Service

How is it possible that you can charge R575.00 just for a call-out fee to ascertain what is wrong with the alarm system. On top of that if you have to fix something or replace something you then start to charge for labour and parts. I find this ridiculous, especially since the armed response is terrible. I have to phone them after they supposedly checked my property to find out if everything is ok or not. I have not been as disappointment in service as I am right now.