Reckless

I seriously do not know what is happening but it became clear to me that not only is your systems of poor quality, you also time and again put peoples lives in danger. As per my complaintsnon Thursday, again my house was broken in and the motor gate and police was dispatch to the property. Again the alarm system was active yet did not go off when the ******* entered. This is now the 3rd break-in where ******* came into the property and stole things. The 1st time, car rims was ****** while the alarm was active, this a also logged with you, than thereafter i called and complaints over 8 times in a space of 9.months due to continues issues with the system. In Dec/Jan another break-in occured where building material and gate motor was ****** and Technichian came out to come check and did a report, never was i informed of the reason how the ******* can enter the property and the alarm not going off, someone from Total alarms(Technichian) was sent to the property. He came as i told them with the alarm not going off when someone enter the property, the light on the beams is also not bright, sound of the alarm is very soft, gave me some sorry excuse but i threathen to take this further as i did not sign up for an alarm system that have endless issues cause when the sales person who sold this to me came to the property to came see how much beams i would need to cover my property and for 2 months, all that was fine and than all off a sudden thing went wrong. The total alarm tech told me if he sets it to fully cover the front of the property the gate need to be change or need to put something at the bottom as the gate was only a see through burglar gate as the system will sent false alarms for people that pass the gate outside. Within 2 weeks we did as is, we changed our gates, i called him cause now i evrn received SMS's that the baterry was flat yet he was at the property 2 weeks before of which he needed to change the baterry. He came and change the beams of which it cover the front property, as soon as the gate opened, the sensors went "re" showing that it was working. He did a test where he was moving inside the property by the gate and the sensors will go off, so in summary, once u enter the property it immediatly since , that was good cause when we switch the beams on, when we back, we had to stand out-side the gate to disarm the alarm cause it will activate, that is how strong it was, again not even 5 months and here i am. Never did you take accountabilty for any of this, all.i got was a "we apologies".. 3 break-ins while having your system and numerours complaints about clearly stating my issues. I will now be taking this further.. i will open a case for recklessness and negligence for poor systems, i will also open a case with the Ombudsman. I will be liable to replace my gate motor. Since friday when the tech was at my place, i have not received any feedback, again this morning at 1:30am someone tried breaking in again. For this entire weekend i could not sleep at all, have to stay up to ensure people does not try it again cause its clear that people can enter the property and we will not even know.. i do not even want to know what could have happended. This is the 3rd time and maybe when a corpes leave my property will this be taken seriously. Im extremely dissapointed in your service and systems.i cannot wait for someone to kill us before action is taken.. you need to be accountable and steps need to be taken so that this does not happen to another family. I want u to go listem to all my calls made since May 2022 which was 2 months after the alarm system was installed till date. This is will proof how many times was my family put in danger because of your company which is suppose to be provide us with security. You can use my mobile number and *** to export all the calls i made till date.