SI
Suraya I

1 reviews | Active since May 2016

03 Oct 2024, 10:39

PSIRA

Im extremely dissapointed that till date i have not gotten an answer as to what will happen and who will carry the loss. On the 18 september i logged a complaint as that has been the 4th break-in where goods were ****** yet your system did not protect me at all. For the past 2 years its been a back and forth whole time with your weak systems. You are in breach on contract as you promised to keep us safe yet everytime you fail. MUST SOMEONE 1ST DIE FOR YOU TO SEE THAT YOUR SYSTEM IS NOT DOING WHAT YOU PROMISE WILL DO. I want to know who will cover the cost for my loss this time as it has been the 4th break-in. My gate motor has been ****** again.. this time i will not leave it as is.. i want you to replace my gate motor due to neglicence on your side, i will take this further to the PSIRA as it has been 2 years of non stop issues with ADT.

0
Replies (1)
Fidelity Security Services
Fidelity Security Services's reply03 Oct 2024, 10:57
Official
Dear Suraya Imran  We take note of your complaint. Thank you for bringing this to our attention. We will fully investigate this matter and have escalated the issue to higher management. A senior person will contact you to discuss further.    Kind regards  Fidelity-ADT