Provident Fund- Extremely poor service

<p>Good day,</p> <p> </p> <p>I resigned from Fidelity Security on the 7th March, I submitted all my documents timeously.</p> <p> </p> <p>I kept checking up to see how far the progress was, and every time I got a poor response, stating that I did not submit my documents or that it was being handled.</p> <p>I decided to contact Old Mutual myself to check on the progress I got all the corresponding emails, and just to find out that I was still active on their system 2 months later. Old Mutual confirmed that an E claim was submitted but the payroll exit was not. I called Fidelity HR to find out about this no one was able to advise why, instead I was asked to resubmit my documents which I did.</p> <p> </p> <p>I sent numerous mails to different people seeking for proper assistance but it seems like no one knows what they are doing, because they gave me the run around till now no one has been able to assist me and I really feel like it could be a racial or prejudice issue.</p> <p> </p> <p>When I called in today the 9th June, not one person could give a reason as to why the documents were not submitted. Please can I get assistance I was told to go to a pension fund adjudicator.</p>