1 reviews | Active since Sept 2013
Price increases via sms - not acceptable
Hi, I am very unhappy in the way Fidelity passed on their price increase to me. I only received an sms stating that: "Dear client, your monthly fee will change to R444.39 effective from 1Feb 2017" Firstly, the year is incorrect and secondly I expect an explanation of what exactly is going on on my account now. In December I had a debit order to value of R409.58 and a seperate one for R114.00. I have not clue what that was for. Can a MANAGER please call me back.
Good day,
We serve to confirm receipt of your communication and have escalated such through for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***. Regards
Good day,
We serve to confirm receipt of your communication and have escalated such through for urgent investigation and feedback. Should you require any further assistance, please do not hesitate to contact us directly at ***. Regards