POOREST AND MOST UNFAIR SERVICE IN THE WORLD

I have to say the image of Fidelity ADT seen outside and the service they offer are totally two separate things. These people know NOTHING about customer service, from their co-ordinators, their technicians and those responsible for their technicians.

I signed the contract with the Sales guy named Sean Bulcraig, who scouted my house and determined what i needed based on what was already existing from the old alarm system which i inherited from buying property. He made out quote and i am to pay from May 2020 (3 months free)

Now here are the problems i have encountered: 1. Technician named Andries fitted system, did not complete, said he would return, never returned, i contacted him, said he would make time, never did. 2. The installation he did was so sloppy, leaving a transformer loose on the ground, not even drilled to the wall, 3. I agreed to a contract of 24 months with the first 3 months free, debit date being 15th every month starting from May 2020. GUESS WHAT, i was debited on 13 February 2020, not even 14 Feb. 4. I have been promised by every boss within the offices, even consultants promised me, famous line is "we will contact you before close of business..." hahahaha, what a load of crab.

PLEASE, FIDELITY ADT DOES NOT CARE ABOUT ITS CUSTOMERS, ONCE THE CONTRACT IS SIGNED, IT IS DONE WITH YOU.