**** poor service-NO FEEDBACK
<p>On the 9th January 2017 I lodged a formal complaint against a senior employee of Fidelity,</p> <p>I subsequently lodged the same complaint on thei social media page. I was told to email their customer services which I have now done on 3 seperate occasions and I still have not received a formal response apart from an email from their group HR manager Patrick Zondo stating "I escalated all your e-mails you sent to senior management of the Gauteng Region and they undertook to contact you". </p> <p> </p> <p>How on earth can a company of this size ignore complaints about their management? What a joke!</p> <p> </p> <p>Its incomprehensible how a company can flat out ignore complaints from the public. So whats the next step Fidelity? A pettition to remove the bad apple, maybe some vehicle branding about my experience, maybe even a billboard with some naming and shaming?</p> <p> </p> <p> </p>
Good day,
We serve to confirm receipt of your complaint. Please do not hesitate to provide us with your detailed grievance at *** in order for us to investigate. Regards
Best regards,
Good day,
We serve to confirm receipt of your complaint. Please do not hesitate to provide us with your detailed grievance at *** in order for us to investigate. Regards
Best regards,
Wow, this must be embarrasing for you as a company. How can your "official business reply" be to ask me to send an email to cutomer services? ESPECIALLY SINCE IM COMPLAINING ABOUT THE FACT THAT I HAVENT RECEIVED A REPONSE FROM MY EMAIL TO CUSTOMER SERIVES DATED THE 13TH APRIL. Heres the only communication I have received
From: Patrick Zondo **********
Sent: Wednesday, 10 May 2017 11:33 AM
Subject: RE: Formal complaint
Thanks for the e-mail.
I escalated all your e-mails you sent to senior management of the Gauteng Region and they undertook to contact you.
Kind regards,
Patrick
]
Sent: 09 May 2017 09:07 AM
To: Patrick Zondo ********** /> Subject: RE: Formal complaint
Hi Patrick
Fidelity obviously doesn’t take formal complaints seriously. This is a complete and utter joke that I have not received 1 formal response from anyone in a managerial position from a national company.
I will now take to social media, the security association as well every complaint website there is.
From: Patrick Zondo **********
Sent: Friday, 05 May 2017 9:48 AM
Subject: Formal complaint
Good morning
The above matter refers.
Please confirm whether you were contacted by Fidelity pertaining to the above named matter.
Kind regards,
Patrick
Wow, this must be embarrasing for you as a company. How can your "official business reply" be to ask me to send an email to cutomer services? ESPECIALLY SINCE IM COMPLAINING ABOUT THE FACT THAT I HAVENT RECEIVED A REPONSE FROM MY EMAIL TO CUSTOMER SERIVES DATED THE 13TH APRIL. Heres the only communication I have received
From: Patrick Zondo **********
Sent: Wednesday, 10 May 2017 11:33 AM
Subject: RE: Formal complaint
Thanks for the e-mail.
I escalated all your e-mails you sent to senior management of the Gauteng Region and they undertook to contact you.
Kind regards,
Patrick
]
Sent: 09 May 2017 09:07 AM
To: Patrick Zondo ********** /> Subject: RE: Formal complaint
Hi Patrick
Fidelity obviously doesn’t take formal complaints seriously. This is a complete and utter joke that I have not received 1 formal response from anyone in a managerial position from a national company.
I will now take to social media, the security association as well every complaint website there is.
From: Patrick Zondo **********
Sent: Friday, 05 May 2017 9:48 AM
Subject: Formal complaint
Good morning
The above matter refers.
Please confirm whether you were contacted by Fidelity pertaining to the above named matter.
Kind regards,
Patrick