Poor service from Fidelity ADT security services

Receiving the worst security services from Fidelity ADT.

I called for technical assistance and testing my Alarm, only to be told they can't come because of an outstanding balance of R2000 for last year October, which I was only made aware of last month..

I enquired where the balance was coming from, but noone could answer the question.. I also enquired why this is only coming now after 7months. No proper explanation was given as well. I also asked why this money was not debited from our account since I have a debit order agreement in place. No proper answer was provided as well.

Now I am sitting with compromised security yet money is debited from my account every month for security services..

I am tempted to look for a better security service provider and I would advise anyone looking for security service providers to never consider Fidelity ADT