Poor Service from Claims department

<p>On the 10th of September 2016 a Fidelity security van (CW23XWGP) reversed into my car while stationary and parked on the pavement yard. I have completed the necessary documents with the claims department and given accurate information to the branch department in Silverton. Till this day I have been constantly calling with no progress in regard to my accident claim. From this week the lady that I have been liasioning with at the claims department (Claire) has been avoiding my calls and I end up leaving my name and numbers on countless occasions. It's close to THREE MONTHS and this matter is yet to be attended to, they have given me something they call an AC number (AC13610). I am drained and exhausted in trying to have them be accountable for what their vehicle did. They constantly seem to be dragging their feet. I've wasted more than R200 on airtime constantly calling them. Kindly assist Damage of my car cost R36000.00 which is a lot and I can't afford as I am not on the wrong.</p>