Poor service from ADT Fidelity (securedrive)

Your service is disgusting, i was told that the product i bought had a panic button, but it was never installed in the car and i was promised that they will come and istall it its been over 3 months now still nothing. Another consultant called me 2 months back to offer me a new product that will only deduct once from my account, suprisingly it went on every month from then, I then called in and i was told that the manager will call me and never did that happen.