Poor service

I am extremely dissapointed in your service and never did i think i will be those clients that have endless issues since starting the contract with you till date.. it is so draining and frustating that for almost 2 years im still siting with the same problems.. i think you can check my profile and see all the previous complaints and calls i made. In July/September 2023 after threatening to take this to the Ombudsman, the entire system was upgraded and i was promised that all my problems have been resolved. October, boom same issue as my alarm went offline and i could not activate it, Technician was called and the informed me it was the battery that is not getting continous signal from the main box, I asked them how is it possible as that is a new battery that was placed with the upgrade, they could also not understand why, the than said they will put a new battery in and than escalate it to the manager to find out why it's doing so. After the new battery, my arrea had no loadshedding for 3months as we were exempt from loadshedding. February our arrea started having loadshedding again, but only at night from 8-10 or 10-12.. I started noticing the alarm will go off 20-30min before loadshedding end, and the alarm will go off. I than started monitoring it for 1 week and noticed that every night it did the same and give a false alarm and than I'm unable to activate to alarm again. I called and report it and the lady said she can see the signal was lost 20-30min and logged for a Technician to come to the property,yesterday a Technician was sent to the property and he said there was wires that was incorrectly placed which was the cause of it, he than said he fixed it and it should be sorted. When I had loadshedding last night at 10-12, at 11:25pm, it lost signal but this time the alarm shutdown completely, keypad and monitors not working at all, I called again and she said they will refer it back to the Technician. They called today however I was not available, I called back and spoke with Zubair,explained to him and requested that he look at my profile, same issue that I have been experiencing and every 3rd month I sit with alarm shutting down. I told him of the upgrade and that the battery was replaced in October 2023, no loadshedding since November 2023- January 2023, started with loadshedding in February 2024 but only once a day which is at night as per above, and here I sit with the problem again about a battery I got in October, while explaining, he dropped the phone and this just proof that I made the biggest mistake when I signed up with you in 2021, cause I have been getting problems every since and now your agents are unprofessional and dropping calls while clients is speaking and not even calling back or requesting the team leader to call back if he is unable to call ( might be Inbound consultant/agent) so now I want to know if my complaint will be escalated to the Team leader and Adrè as I was not satisfied with him telling me about call out fees while I'm having the same problem for the past 2 years and this even after an upgrade was done.. if this is not resolved, I will refer this to the Ombudsman as well as take legal action for breach of contract which is I pay your a monthly premium to ensure my safety always comes 1st and that I'm protected. Since having this alarm system, theft accord 3 times where they got away with it yet my alarm system was active and on.