Poor service at sales enquiry, I shudder to think at incident stage

What a disappointment ADT/Fidelity is. We have been waiting for a call back for a week regarding a security system for a house in Mthatha.

A week later still no reply nor contact about how we can get a quote, transferred from pillar to post on the phone, from CT or PE office, still holding on the line as I type this.

If this is the response we get now, how much more disappointment at claim or incident stage???

Portia ***