Poor Service and Response Time

I received a change delivery from Fidelity on the 4 July 2015. The order was short and I got into contact with SBV and I was told that everything was correct when it left their depot. I have phoned Fidelity 6 times only to be transferred or helped by someone who takes all my details and says they will call back and never does. And on one call I spoke to a manager who clearly has better things to do. The last call was on the 9 July 2015 and it is now 2 weeks later and still no response. This is absolutely pathetic from a company this size. And if this is the kind of customer care they are aiming for then I have no idea where they want to see themselves in the future. And I would honesty never recommend them to anyone I know.